Quebec

The Autorité des marchés financiers (AMF) is the regulatory body for Quebec's financial sector. It protects consumers, enforces applicable regulations, and monitors financial markets. The AMF has set up a Consumer Assistance Section that includes an information centre and a complaint receipt and examination centre.

To contact the Information Centre - Consumer Assistance:

Québec City: 418-525-0311
Montréal: 514-395-0311
Toll-free: 1-866-526-0311
E-mail: renseignements-consommateur@lautorite.qc.ca
Website: www.lautorite.qc.ca

You may also contact the Office de la protection du consommateur if you believe that your consumer rights have been violated or if you are having difficulties with a private insurance company.

Toll-free: 1-888-OPC-ALLO (1-888-672-2556)
Website: www.opc.gouv.qc.ca

Bodily injury in the province of Quebec is covered by a government body, the Société de l'assurance automobile du Québec (SAAQ). The SAAQ has a Complaints Office for consumers. Click here for a brochure.

If you disagree with the Société de l'assurance automobile du Québec over the amount of compensation you believe you are entitled to, contact the Protecteur du citoyen. You will need to complete a complaint form, available on-line at the address listed below. You can also call or file your claim in person at the Protecteur du citoyen's Québec City or Montréal office:

Email: protecteur@protecteurducitoyen.qc.ca
Website: www.protecteurducitoyen.qc.ca

^Back to top